I have had nothing but problems with Comcast, especially since they changed their email program to SmartZone. It is almost impossible to navigate, is inordinately slow to load, impossible to copy an email address from one email to add to a new one and more. I called about this horror many times from the day it was introduced and even asked to go back to the old email program. I was told that this is it and that Comcast is aware of the bugs and it will probably take at least 6 months to straighten out! Do I have to pay for this BS? And pay big time? And have no choice for cable Internet or TV? Yes, because comcast has a monopoly in Philadelphia, it's home! The City is interested in Verizon coming in with their ViOS, but Comcast, in all it's monopolistic glory, has it's lobbyists ready to roll. Anyway, back to my email saga. Finally, after lots of calls and no help, a techie said to change to SmartZoneLite. This was faster, but offers an even more complicated sets of use problems. Then, after another few calls, Comcast set up a visit to the house. The technician checked the main wiring, defraged and deleted cookies and history and left. Big Whoop, plus we were offered a BIG $20 credit for the month. Now to TV problems. Last Friday night at 8:00, while watching TV on one of our 3 televisions, our TV service went out. On the first call to Comcast, we were told that there was an outage in our area and the boxes were not receiving their signal. This, we said, is not true, since we have Vonage through the computer and since we were talking on the phone there was no outage. Oh, they said, wait and see if it fixes itself. After several more call that night, another service call was scheduled to the house was for Monday. That is 3 1/2 days later, Thanksgiving weekend football, etc. We were given $15 for our loss of TV use. On Saturday morning, I called again and a lovely young woman actually had me do something with the boxes and lo and behold, 2 of the TVs worked. She was the only genius in all of the people we spoke with! We did have the service call Monday and now we are up and running until the next issue, which will come soon. Every time we call, we are offered upgrades, bundled services, etc. I have and will continue to only subscribe to Comcast for the must haves and can't wait for competition from anyone for full service phone, computer, and TV. I HATE COMCAST!!!
account#09565 161195-02
